HOW WE APPROACH OUR WORK

Trusted relationships. Achieving trusted relationships with our clients is at the heart of our work and central to the way we operate.

Contextual humility. We abandon any preconceived notions to understand the specific needs of our clients. Once we have a clear sense of the organization's context and what leaders are trying to solve, then, and only then, can we apply our expertise in innovative ways to make connections and find those unique solutions that help our clients reach their goals. 

Smart strategies and change agency. We understand the human side of change: it is inherently difficult. The best-designed and best-intentioned efforts may be rejected if the people who have to live with the change are not meaningfully engaged throughout the process. 

• We share a fundamental belief that the people on the ground have critical insight into how to implement change best. The voice and input of the people doing the work are key to successfully changing a culture or practice. 

Rigorous and transparent research. We engage this work with a commitment to transparent and meticulous research practice to support informed decision-making that helps organizations reach their goals. 

Sustainable outcomes. When we plan, we do so for the long-term as well as the short-term. We think through the internal capacity needed to continue to lead, sustain, and develop the work beyond our engagement.